Shipping Policy

Shipping Times

Your order will ship via USPS, UPS or UPS Surepost, depending on what shipping option you select at checkout. Products from the same order are often shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time may vary.

Changes or Cancellation of orders

Please note that it’s currently not possible to change your shipping address and change or cancel an order once you placed it. To check the delivery status of your order, click on “Track My Order” in your shipment notification email.

Tracking of orders

Once your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow. You can also check the status of your order by logging into your account.If your order shipped via UPS, you can also enroll in UPS My Choice by going to ups.com/mychoice. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a re-delivery, giving you additional control over your deliveries.If your order shipped via USPS, you can also enroll in USPS Informed Delivery by going to tools.usps.com/go/TrackConfirmAction. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.Trying to find your delivered package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn’t turned up please contact us.